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About Subway Run
Subway Run is the smart NYC subway app that tells you whether to walk or run to catch your train. Using real-time MTA data and intelligent walking route analysis, we provide actionable recommendations that help you optimize your commute.
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Real-Time Data
Live train arrivals from official MTA feeds
🚶♂️
Smart Recommendations
Know whether to walk or run to catch each train
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Location-Based
Finds nearby stations and calculates walking routes
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Smart Notifications
Premium alerts for your commute timing
Frequently Asked Questions
How accurate are the train arrival times?
We use official MTA real-time data feeds, updated about every 30 seconds. While we strive for accuracy, MTA train times feeds are estimates and can change due to service conditions. The farther out a train, the less accurate the arrival time. Generally trains less than 10 minutes away are the most accurate. Always have a backup plan for important appointments.
How does the "Walk or Run" feature work?
Our algorithm calculates the actual walking route to each station entrance, estimates your walking time based on typical pace, and compares it to train arrival times. If you can make it comfortably, we show "WALK" 🚶♂️. If you need to hustle, we show "RUN" 🏃♂️.
Why does the app need location permission?
Location access allows us to find nearby subway stations and calculate accurate walking routes. Basic features work with "When Using App" permission. Premium notifications require "Always Allow" to send timely alerts when you're near your stations.
What are Premium features?
Premium features include background location tracking and smart push notifications that alert you when it's time to leave for your commute. Premium features require a paid subscription managed through your app store.
How do I cancel my Premium subscription?
Subscriptions are managed through your device's app store (Apple App Store or Google Play Store). Go to your app store account settings to view and cancel subscriptions. We cannot process cancellations directly.
Does the app work offline?
The app requires an internet connection for real-time train data.
Is Subway Run affiliated with the MTA?
No, we are not affiliated with or endorsed by the MTA. We use publicly available MTA data feeds to provide real-time information. Subway Run is developed by HyperLocal Social, Inc.
How do I report a bug or request a feature?
Email us at support@subwayrun.com with details about the issue or your feature request. Include your device model and iOS/Android version to help us troubleshoot.
Privacy & Data
We take your privacy seriously. Location data is processed locally on your device and is not stored on our servers. For complete details, please read our Privacy Policy.
Terms of Service
By using Subway Run, you agree to our Terms of Service. Please review them for important information about app usage and limitations.
Company Information
HyperLocal Social, Inc.
Incorporated in Delaware, United States
For business inquiries, partnerships, or press requests, please contact us at support@subwayrun.com.
